Terms & Conditions

A German version of these Terms is in preparation.

1. Scope and parties

1.1 These General Terms and Conditions (“Terms”) govern the relationship between dingx GmbH, a limited liability company registered in Winterthur, Switzerland (commercial-register entity, UID CHE-313.578.669) (“dingx”, “we”, “us”), and any natural or legal person who creates an account, requests an estimate, or books a service through the dingx website or application (“Customer”, “you”).

1.2 dingx operates a digital platform for item-lifecycle management (the “Platform”). Through the Platform, dingx coordinates the collection, transport, managed storage, digital inventory, and onward handling of the Customer’s belongings (“Items”). The services are defined in §3.

1.3 These Terms apply to every booking and to all use of the Platform. By creating an account or confirming a booking, you accept these Terms. Terms or conditions supplied by the Customer do not apply unless dingx has agreed to them in writing.

1.4 dingx may engage partner companies (movers, warehouse operators, refurbishment, disposal, and other service providers — “Partners”) to perform parts of a service. dingx remains the Customer’s contractual counterparty for services it books to the Customer and is responsible for coordinating Partners, except where these Terms expressly state that a contract is concluded directly between the Customer and a third party (see §11 on sales).

1.5 Managed, not self-storage. dingx provides managed storage. The Customer is not granted a lease, tenancy, or any right of exclusive possession or self-access to any storage unit, room, or space. dingx (or its Partner warehouse) determines where and how Items are stored. Access to Items is exercised exclusively through the Platform by requesting delivery or another service.

2. Account, eligibility, and accuracy

2.1 To book services you must be at least 18 years old and have legal capacity to contract. For business accounts, the individual accepting these Terms warrants that they are authorised to bind the organisation.

2.2 You are responsible for the confidentiality of your login credentials and for all activity under your account. Notify us without delay of any unauthorised use.

2.3 You must provide accurate, current, and complete information (identity, contact details, pickup and delivery addresses, payment details, and Item information) and keep it up to date. dingx may suspend or refuse a booking where information is missing, inaccurate, or cannot be verified.

2.4 dingx may carry out identity and, where applicable, creditworthiness checks, and may decline to open an account or to provide a service at its reasonable discretion.

3. Services

3.1 dingx offers the following item lifecycle services (together the “Services”), as described on the Platform at the time of booking. (Where these Terms refer to “lifecycle services” in the narrow sense, they mean only the subset Sell, Lend, Donate, Service, and Dispose — see §11.)

• Move — pickup, transport, and delivery of Items between locations, including intake, categorisation, and tagging on arrival at the warehouse;
• Store — managed warehousing of Items with RFID tracking and photo documentation;
• Manage — the digital dashboard for viewing and controlling stored Items; included at no additional charge with active Store service;
• Sell — listing and sale of stored Items through the Platform marketplace (see §11);
• Lend — temporary outbound lending of a stored Item and its return;
• Donate — donation of a stored Item to a recipient (see §11);
• Service — cleaning, repair, or refurbishment of a stored Item, performed by dingx or a Partner;
• Assembly & Disassembly — furniture/equipment handling as an add-on to Move;
• Insurance — optional coverage for stored and transported Items based on declared value (see §12);
• Dispose — responsible disposal or recycling of an Item through certified Partners (see §11).

3.2 The scope, inclusions, and availability of each service are those shown on the Platform when you book. dingx may add, change, or discontinue services for future bookings; changes do not affect services already booked and paid for.

4. Estimates, bookings, and conclusion of contract

4.1 Prices, volumes, dates, and time windows shown before booking are non-binding estimates. Estimates are based on the information you provide (such as declared volume in m³, item count, and postcode) and do not constitute a binding offer by dingx.

4.2 A binding contract for a service is concluded when dingx confirms your booking (for example by the on-screen order confirmation and/or a confirmation message containing an order number).

4.3 Re-measurement. The storage fee and any volume-based transport fee are based on the actual volume or weight of the Items as measured by dingx at intake. If the actual volume or weight differs materially from your estimate, dingx will adjust the applicable fees accordingly and inform you. By booking, you authorise such adjustment for the measured difference.

4.4 dingx may decline or cancel a booking before performance where a Partner is unavailable, where an Item falls outside scope (§9), where required information is missing, or for other good cause; in such a case any amount already paid for the cancelled service is refunded.

5. Prices, fees, and taxes

5.1 Prices are stated in Swiss francs (CHF). Unless indicated otherwise, prices for consumers include, and prices for business customers exclude, Swiss value added tax (VAT) at the applicable rate.

5.2 The storage fee is charged per cubic metre (m³) per month based on the actual volume stored. Transport and additional services are charged per use as shown at booking. Recurring storage fees are billed in advance for each billing period.

5.3 dingx may change recurring fees (for example the per-m³ storage rate) with at least 30 days’ prior notice before the start of the next billing period. If you do not accept a fee increase, you may terminate the affected storage service in accordance with §6; continued use after the effective date is acceptance.

6. Storage term, billing, renewal, and termination

6.1 Unless a fixed term is agreed, the Store service runs for an initial minimum period stated at booking and then renews automatically for successive one-month periods until terminated.

6.2 The Customer may terminate the Store service for the end of the current billing period by giving notice through the Platform at least 14 days before the period ends. Termination takes effect once all outstanding fees are paid and all stored Items have been delivered out or otherwise removed in accordance with these Terms.

6.3 dingx may terminate for the end of a billing period on 30 days’ notice, and may terminate with immediate effect for good cause, including material breach not cured within 10 days of a written request, repeated late payment, insolvency, or storage of prohibited Items (§9).

6.4 On termination, the Customer must arrange and pay for the delivery-out of all Items. Items not removed are dealt with under §14 (unpaid fees and lien) and §15 (abandoned Items).

7. Payment

7.1 You authorise dingx (and its payment processors) to charge the payment method on file for all fees due, including recurring storage fees and per-use service fees, when they fall due. For recurring services you authorise recurring charges for each renewal period until the service is terminated.

7.2 Invoices are due on receipt unless stated otherwise. If a payment fails or is overdue, dingx may send reminders and charge a reminder fee of CHF 20 for the first reminder and CHF 40 for each further reminder, plus default interest at the statutory rate (currently 5% p.a. under OR Art. 104), and may suspend services (including delivery-out of Items) until all amounts are paid.

7.3 You may not set off, deduct, or withhold any amount except for a claim that dingx has recognised in writing or that has been finally determined by a court.

7.4 dingx may require the first billing period and any pickup fee to be paid in advance, and may require a refundable deposit — in particular for bookings that involve bulky or low-value Items — as security toward potential clearance, disposal, or unpaid-fee costs. Any part of the deposit not applied to amounts you owe is returned once all Items have been delivered out, or the contract has ended with all amounts settled.

8. Customer obligations; collection, delivery, and access

8.1 You warrant that you own the Items or are otherwise entitled to deal with them as booked (including to store, sell, lend, donate, or dispose of them), and that doing so does not infringe any third-party right.

8.2 You must make the Items accessible for pickup at the agreed time and place, ensure safe access for the crew and vehicle, and obtain any permits or permissions required at the pickup or delivery location (for example parking or loading permits). Items you pack yourself must be packed adequately for transport and storage (see §13.4).

8.3 You must declare Items accurately, including any that are fragile, high-value, or require special handling, and must not present prohibited or restricted Items (§9).

8.4 Pickup and delivery times are estimates. dingx is not liable for reasonable delays. If you (or your authorised recipient) are not present at an agreed pickup or delivery, or access cannot be obtained for reasons within your responsibility, dingx may charge a failed-visit / re-scheduling fee as shown on the Platform.

8.5 Changes and cancellations of a booked Move or service are subject to the cancellation terms and fees stated at booking. Short-notice cancellations may incur a fee up to the price of the service.

9. Prohibited and restricted Items

9.1 You must not hand over, store, or list any of the following:

• illegal items, or items you are not lawfully entitled to possess or deal in, including stolen property and controlled drugs or related paraphernalia;
• weapons, firearms, ammunition, explosives, fireworks, and pyrotechnics;
• hazardous, flammable, toxic, corrosive, radioactive, oxidising, or volatile substances; gas cylinders; fuels; chemicals; asbestos; and any item requiring a special permit to store;
• perishable goods, food, and drink; living or dead animals, plants, insects, fungi, or bacteria;
• waste, special waste, and items that are damp, mouldy, rotten, infested, or strong-smelling;
• cash, securities, negotiable instruments, payment cards, and similar monetary values.

9.2 Restricted (declare-and-cap) Items. Jewellery, watches, precious metals and stones, pearls, furs, stamps and coin collections, works of art, antiques, and other high-value or irreplaceable items should not be stored without prior written agreement. If accepted, such Items are covered only up to the value you declare and insure (§12) and are otherwise excluded from compensation (§13.5).

9.3 Tyres, carpets, mattresses, and textiles must be cleaned and sealed in protective wrapping before storage.

9.4 If a prohibited Item is discovered, dingx may refuse it, remove it, hand it to the competent authorities where required by law, and/or terminate the service with immediate effect, in each case at the Customer’s cost. You indemnify dingx for any loss, cost, fine, or third-party claim arising from a prohibited or mis-declared Item (§17).

10. Storage conditions and care

10.1 dingx (or its Partner warehouse) stores Items in conditions appropriate to managed storage and applies reasonable care in handling and warehousing. dingx does not warrant specific climate, humidity, or temperature conditions unless expressly agreed in writing for a given Item.

10.2 Certain Items may be affected by ordinary storage conditions over time (for example sensitivity to humidity or temperature). dingx is not liable for deterioration that results from the inherent nature of the Item, inadequate packing by the Customer, or conditions the Customer did not disclose.

11. Lifecycle services: Sell, Lend, Donate, Service, Dispose

11.1 Sell (marketplace). When you list an Item for sale, you warrant that you hold good and unencumbered title and the right to sell it. dingx provides the marketplace, handles logistics, and collects payment; the contract of sale is concluded between you (as seller) and the buyer, with dingx acting as facilitator and payment intermediary. dingx charges the commission stated at listing and remits the net proceeds to you. dingx does not guarantee that a sale will occur or at any particular price. You are responsible for the accuracy of the listing and for the Item conforming to its description.

11.2 Lend. Lending is for a defined period agreed on the Platform. You remain owner of the Item. You authorise outbound delivery to, and return collection from, the borrower, and accept reasonable wear consistent with the agreed use.

11.3 Donate. Donation is irreversible. dingx executes a donation only on your explicit, case-specific instruction. Once an Item is delivered to the recipient, it cannot be recovered.

11.4 Dispose. Disposal and recycling are irreversible and are carried out by certified Partners. dingx executes a disposal only on your explicit, case-specific instruction (except for abandoned Items handled under §15). Where you instruct disposal, you confirm that the Item may be destroyed or recycled and that you have no further claim to it.

11.5 Service. Cleaning, repair, and refurbishment are performed by dingx or specialised Partners. dingx will inform you of the scope and price before work begins. Outcomes of repair or refurbishment depend on the condition of the Item; dingx does not warrant a particular result and is not liable for pre-existing defects or for changes that are an unavoidable consequence of the requested work.

11.6 For Sell, Donate, and Dispose, title and risk pass on execution of the instruction. You may cancel a lifecycle instruction only until dingx has begun to execute it.

12. Insurance and declared value

12.1 Items are not insured by default. You are responsible for declaring the value of your Items and for arranging adequate insurance, whether through the optional dingx Insurance service or your own policy.

12.2 If you take the dingx Insurance service, coverage applies to the perils, limits, and exclusions stated in the insurance terms shown at booking, up to the value you declare. You must keep the declared value current. Coverage does not extend to the gap between the declared/insured value and any higher actual value, nor to Items excluded under §9.

12.3 Where the Customer carries no or insufficient insurance or declared value, dingx’s liability is limited as set out in §13 and may be excluded to the extent a loss would have been covered by the insurance the Customer was required to maintain.

13. Liability

13.1 dingx is liable without limitation for death or personal injury caused by its fault, and for damage caused by its gross negligence or wilful misconduct. The following limitations apply to all other liability, to the extent permitted by mandatory Swiss law.

13.2 Move (transport). Liability for loss of or damage to Items during transport follows the ASTAG conditions for furniture removals and is limited to the current (depreciated) value (Zeitwert) of the affected Items, up to a maximum of CHF 25,000 per event, unless a higher value was declared and additionally insured (§12).

13.3 Store. Liability for loss of or damage to stored Items is limited to the value declared and insured by the Customer for those Items (§12). dingx does not insure Items on the Customer’s behalf unless the Insurance service is booked.

13.4 Self-packed Items. Where the Customer packed an Item or container, dingx is liable for its contents only if dingx’s own staff is shown to have caused the damage; dingx is not liable for damage attributable to inadequate packing by the Customer.

13.5 Excluded losses. dingx is not liable for: cash, securities, and the restricted high-value Items listed in §9.2 beyond their declared and insured value; ordinary breakage of inherently fragile items where reasonable care was taken; deterioration due to the inherent nature of the Item or to undisclosed conditions; and indirect or consequential loss, including loss of profit, loss of opportunity, loss of data, and non-material loss.

13.6 Aggregate cap. Save for §13.1, dingx’s total aggregate liability arising from or in connection with a service is limited to the greater of (a) the fees paid by the Customer for that service in the 12 months before the event, or (b) the declared and insured value of the affected Items.

13.7 Claim notice. Visible loss or damage must be reported on delivery and confirmed in writing within 2 days; non-visible loss or damage must be reported in writing within 2 days of the service. Claims notified after these periods may be rejected.

13.8 dingx is responsible for the proper coordination of Partners but is not liable for the independent acts of a third party with whom the Customer contracts directly (for example a buyer under §11.1).

14. Non-payment, right of retention, and realisation of Items

14.1 dingx has a right of retention (Retentionsrecht) over the Customer’s Items in its possession to secure all due claims (storage fees, transport, service charges, and related costs), in accordance with OR Art. 485 para. 3 and ZGB Art. 895 et seq. While amounts are overdue, dingx may withhold delivery-out of the Items.

14.2 If the Customer remains in default after a written reminder setting a final cure period of at least 20 days, dingx may realise the retained Items to satisfy its claims. Realisation is carried out in accordance with the applicable debt-enforcement procedure for the realisation of a pledge under Swiss law (SchKG); any surplus after satisfaction of dingx’s claims and costs is returned to the Customer.

15. Abandoned Items

15.1 Items are deemed abandoned if, after the service has ended or after the Customer has been in payment default, dingx has requested the Customer twice in writing to collect or arrange delivery of the Items and the Customer has failed to do so within 10 days of the last request, or if no valid contact address for the Customer can be established.

15.2 dingx may then store the Items at the Customer’s cost, sell them under §14, or — where they have no realisable value — dispose of them. The Customer remains liable for accrued fees and the costs of storage, sale, or disposal; any surplus from a sale is returned to the Customer.

16. Right of withdrawal (cooling-off)

16.1 Bookings the Customer makes on their own initiative through the website or application are not subject to a statutory right of withdrawal under Swiss law.

16.2 However, where a consumer concludes a contract for personal or family use with a counter-value exceeding CHF 100 and the contract was solicited by dingx by telephone, at the Customer’s home or workplace, in public space or public transport, or at a promotional event (and the Customer did not expressly request the negotiations), the consumer has a 14-day right of withdrawal under OR Art. 40a–40f. The period starts once the Customer has accepted the contract and received written information about this right; withdrawal is form-free and is timely if dispatched within the period.

17. Indemnification

The Customer indemnifies and holds dingx harmless from any third-party claim, loss, cost, fine, or expense (including reasonable legal costs) arising from: the Customer’s breach of these Terms; the storage, sale, lending, donation, or disposal of an Item the Customer was not entitled to deal with; a prohibited or mis-declared Item (§9); or the Customer’s infringement of any third-party right.

18. Data protection

dingx processes personal data in accordance with the revised Swiss Federal Act on Data Protection (revFADP / revDSG, in force since 1 September 2023) and, where applicable, the EU GDPR. Details of what data is processed, for what purposes, and the Customer’s rights are set out in the dingx Privacy Policy and Cookie Policy, which form part of the contractual relationship.

19. Intellectual property

The Platform, its software, design, text, and trademarks (including the dingx name and logo) are owned by or licensed to dingx and may not be used without prior written consent. dingx may take photographs and create digital records of Items for the purpose of providing the services (inventory, listing, condition documentation); the Customer grants dingx the rights needed to use such records for those purposes.

20. Changes, force majeure, and general provisions

20.1 Changes to these Terms. dingx may amend these Terms for future bookings and for ongoing recurring services on at least 30 days’ notice. If the Customer does not accept a material change to an ongoing service, the Customer may terminate that service under §6; continued use after the effective date constitutes acceptance.

20.2 Force majeure. dingx is not liable for failure or delay caused by events beyond its reasonable control, including natural disasters, fire, flood, epidemic or pandemic, war, civil unrest, strikes, government measures, and failures of utilities or transport infrastructure.

20.3 Assignment. The Customer may not assign rights or obligations under these Terms without dingx’s written consent. dingx may transfer the contract to a group company or to a successor of its business.

20.4 Notices. dingx communicates with the Customer through the Platform and by email to the address on file. The Customer is responsible for keeping contact details current.

20.5 Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in force, and the invalid provision is replaced by a valid provision that comes closest to its economic purpose.

20.6 Entire agreement. These Terms, together with the booking confirmation, the Privacy Policy, the Cookie Policy, and any service-specific terms shown at booking, constitute the entire agreement between the parties for the services booked.

20.7 Language. These Terms are, for now, only provided in English. Therefore, the English version is authoritative.

21. Governing law and jurisdiction

21.1 These Terms and all contracts concluded under them are governed by Swiss substantive law, to the exclusion of conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG).

21.2 The exclusive place of jurisdiction is Winterthur, Switzerland, subject to any mandatory place of jurisdiction that the law provides for consumers.

22. Contact

dingx GmbH · Winterthur, Switzerland · UID CHE-313.578.669 Email: info@dingx.ch · Web: dingx.ch

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